To cancel your order, kindly message us on WhatsApp at +91-8888-730-786 with your order details and the reason for cancellation.
Once you have made the payment, please allow upto 10-15 minutes to receive an order confirmation email. In case you do not receive any confirmation within 24 hours please reach out to us through Call/WhatsApp +91-8888-730-786 or Email contact@locketgarage.com and we will assist you further. In the event that amount has been debited and we have received it we will manually create your order and ship it out. If the amount has not reached us, the payment gateway will automatically return the amount to your original payment source in 1-3 working days.
Certainly not! The prices displayed on our website already include all applicable taxes. For prepaid orders within India, shipping is free, while cash on delivery incurs an additional charge of Rs. 109 for all deliveries within India. What you see on our website is the final amount you'll pay. If you encounter any request for additional payment, please notify us immediately, and we'll assist you promptly!
We're dedicated to making your shopping experience smooth and hassle-free. We offer a range of payment methods, including credit cards, debit cards, cash on delivery (COD) with specified terms and a fixed fee, bank transfers, UPI, and more. Moreover, we facilitate card-less EMI options through available channels. Please be aware that at present, we cannot accept transactions made with international cards. Should you have any inquiries about our accepted payment methods or require assistance, don't hesitate to contact our customer support team via WhatsApp at +91-8888-730-786. We're here to support you at every stage of your journey.
Orders typically get deliver within 8-12 working days. Upon shipment, you'll receive an email from us containing details of the delivery partner and tracking ID, which you can use to track your order. Additionally, you can monitor the status of your order herehttps://locketgarage.shiprocket.co.
Kindly note that all personalized jewellery is crafted to order. Upon placing your order, we require approximately 3-5 working days to prepare, quality check, and finalize the jewellery for dispatch. The delivery process typically takes an additional 5-7 working days on average. Therefore, the overall delivery time for a personalized jewellery order is approximately 8-12 working days.
- 3-5 working days: Preparation, dispatch and shipping
- 5-7 working days: Shipping transit time
- 8-12 working days: Overall delivery time for a personalized jewellery order
Example:
1st Jan: Order is placed
1st to 5th Jan: Preparation, dispatch and shipping
5th to 7th Jan: Shipping transit time
8th to 12th Jan: Overall delivery time for a personalized jewellery order
We provide complimentary shipping for prepaid orders within India, while cash on delivery orders incur an additional charge of Rs. 109 for delivery within India. For international deliveries, there is a flat shipping fee of Rs. 1499 per order, with customs duties payable as per the requirements of the specific destination country. Please note that these charges are approximate and subject to change.
We typically dispatch your orders within 3-5 working days. Once the order has been dispatched, you'll receive a tracking link via email or WhatsApp. It will be delivered within 8-12 working days
Yes, we deliver to almost all Pin-Codes Pan India.
If you've received a faulty or incorrect item, please contact us within 24 hours via WhatsApp at 8888730786. We'll review the issue, and only then will it be eligible for return or refund. Otherwise, there is no return and exchange policy in place.
Unfortunately, returns are not possible for made-to-order products. Additionally, we do not have a return policy for items that are simply disliked.
Unfortunately, we cannot offer returns, replacements, or exchanges in this case.
Our return policy applies solely to products with manufacturing defects, plating issues, or those delivered in damaged condition. For refunds or replacements, we require a proper unboxing video for review by our team. Upon verification, refunds will be processed in the form of a gift card. While we thoroughly inspect each item before dispatch, you may still contact us via WhatsApp 8888730786 for further review if needed.
Kindly note that all personalized jewellery is crafted to order. Upon placing your order, we require approximately 3-5 working days to prepare, quality check, and finalize the jewellery for dispatch. The delivery process typically takes an additional 5-7 working days on average. Therefore, the overall delivery time for a personalized jewellery order is approximately 8-12 working days.
Since personalised jewellery orders are custom made based on your requirement, we are not able to cancel this order as once we start working on it, we cannot reverse the process. So we strongly recommend that you place the order very carefully double checking the finish, spelling and character case
All personalized jewelry orders are custom-made, meaning they are created from scratch upon receiving your order. Additionally, each order undergoes a rigorous 3-step quality control process to ensure only the highest quality products reach you. As a result, it takes approximately 3-5 working days for us to prepare the product. Following this, the delivery process typically takes an additional 5-7 working days on average. Therefore, the overall delivery time for a personalized jewelry order is approximately 8-12 working days.
Personalised Jewellery is a beautiful customised piece of jewellery that bears your or your loved one's name!
Kindly note that our personalized jewelry is crafted with great care upon receiving your order. We do not accept returns for personalized items.