Shipping

1. Delivery Information

Standard Orders:

  • Orders are usually delivered within 3–7 working days.

Personalized Jewellery Orders:

  • Personalized jewellery is made to order.

  • It takes around 3–5 working days to craft, check quality, and prepare for dispatch.

  • After dispatch, delivery takes about 5–7 working days.

  • So, total delivery time is approximately 8–12 working days.

Example:

1st Jan: Order is placed

1st to 5th Jan: Preparation, dispatch and shipping

5th to 7th Jan: Shipping transit time

8th to 12th Jan: Overall delivery time for a personalized jewellery order

  • Once your order is shipped, you’ll receive an email with the delivery partner details and tracking ID.

  • You can also track your order here: https://locketgarage.shiprocket.co.


2. Our courier partners will call prior to delivering an order, so we request you to please accept the call so that your order will be delivered on time.

3. The delivery cannot be redirected to any other address. All courier orders are carefully packed and shipped from our warehouse.

4. Soon after the order has been dispatched, you will receive a tracking number on your mail id or WhatsApp that will help you trace your order.

5. Customized products will only be eligible for return or refund if mistakes are made by our team. However, if it is a ready-made product, it can be returned and refunded.

6. Order Cancellation Timeline

Cancellation Time:

  • You can cancel your order within 12 hours of placing it.

How to Cancel:

 

7. All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your Jewellery.

8. Depending on the product and how recently you have placed your order, you may be able to change your delivery address.

9. Within India:

  • We offer free shipping on all prepaid orders.

  • Cash on Delivery orders may include a small additional service fee.

 

10. International Orders:

  • A flat shipping fee applies to all international deliveries based on the location.

  • Customs duties and taxes (if any) are to be paid as per the rules of the destination country.

  • Shipping charges and delivery timelines may vary based on the location.

 

11. The product will be Hand Delivered to your doorstep.

12. The Product image/Design displayed is indicative in nature.

13. No deliveries are made on Sundays and National Holidays.

14. Prepaid = Free Shipping! COD orders = come with a small additional service fee.