FAQ

You can cancel your order within 12 hours of placing it.
Kindly fill out the form on https://locketgarage.com/pages/contact to create a support ticket.
WhatsApp: +91-8888-730-786

Please allow up to 10-15 minutes for your confirmation email.
If not received within 24 hours, contact us via WhatsApp (click here) or fill out the support form.
If payment is received, we will manually create and ship your order. If payment hasn't reached us, the gateway will refund the amount automatically within 1-3 working days.

The prices displayed on our website are final and inclusive of all applicable taxes. Prepaid orders within India enjoy complimentary shipping, while cash on delivery orders include a nominal service fee. If you receive any request for additional payment, please inform us immediately so we can assist you.

We accept credit cards, debit cards, UPI, bank transfers, cash on delivery (COD) with a small service fee, and card-less EMI options. At present, we do not accept international cards. For any assistance, reach our customer support via WhatsApp: click here.

Orders are usually delivered within the estimated timeline.
Once shipped, you’ll receive an email with courier and tracking details.
Track your order: https://locketgarage.shiprocket.co/

Standard Orders: Typically delivered within 3–7 working days.
Personalized Jewellery Orders:

• Preparation, Quality Check & Dispatch: 3–5 working days
• Delivery Transit: 5–7 working days
• Total delivery time: approximately 8–12 working days
• Sample Timeline:
  1st Jan: Order placed
  1st–5th Jan: Preparation, dispatch & shipping
  5th–7th Jan: Transit
  8th–12th Jan: Delivered

Tracking information will be sent to your email and WhatsApp after dispatch.

We provide complimentary shipping for all prepaid orders within India. Cash on Delivery orders include a small extra service fee for delivery. For international deliveries, a standard shipping fee and destination customs duties may apply, subject to location and destination country requirements.

Yes, we deliver to most pin-codes Pan India with prompt courier service.

Delivery address changes may be possible depending on the stage of order processing. Please reach out to customer support promptly with your Order ID for assistance.

Yes, you will receive a tracking number via email and WhatsApp once your order is dispatched. Our courier partners usually call prior to delivery. Kindly accept the call to ensure on-time delivery.

Yes, we ship internationally, with shipping charges and timelines dependent on location. Customs duties may apply as per the destination country.

The product will be hand delivered to your doorstep by our courier partners. No deliveries are made on Sundays or National Holidays.

Customized products are eligible for return or refund only if mistakes are made by our team. For ready-made products, returns and refunds can be processed as per our policy. Please contact us with your Order ID for assistance.

Returns are not accepted for personalized or made-to-order products simply due to personal preference.

Returns, replacements, or exchanges for individual items from a set are not possible.

The return policy applies only to products with manufacturing defects or damage. For refunds or replacements, a proper unboxing video is required for review. Verified refunds are processed as store credits/gift cards.

Personalized jewellery is a custom-made piece that carries a name or detail unique to you or your loved ones.

It takes approximately 3–5 working days to craft and prepare personalized jewellery, followed by 5–7 working days in transit. Total delivery time is 8–12 working days.

Personalized jewellery orders cannot be cancelled once processing starts and are not eligible for return unless a mistake is made by our team.

Every personalized jewellery order is custom-crafted and goes through a detailed quality control process, resulting in a longer preparation and delivery timeline compared to ready-made products.